Update on health & safety practices and changes to Angelo Del' Arte Estate cancellation policy due to new coronavirus pandemic (COVID-19)

Updated: 29th of May 2020


Thank you for considering or choosing Angelo Del’ Arte Estate for your vacation!

Now, more than ever, we are focused on the health and safety of our guests. As you consider your upcoming travel plans, we want to make the experience as worry-free as possible. Thus, we encourage you to advise the World Health Organization, your local health authority and our team when making your travel plans.

More specific to our property, is unfortunately that like you, our hotel/small family business is also largely suffering from the consequences. We would like you to know that we take this situation very seriously. And although governments are not providing any support to help disadvantaged individuals and organizations, it is our true intention to provide realistic solutions to our guests at the best of our ability. We also want to stress the fact that we do not intend to take advantage of this situation, but we have to consider the necessities to keep our operations running in order to be able to serve you again in the future.

If your trip has been affected or you are considering the cancel your stay please read the following.

Valid for Bookings made up to 28th of March Booking Date.


Please check the most actual travel-restrictions to see possibilities of resuming your travel. We trust that you have carefully considered your travel options before canceling. Your credit may be denied if cancelled without valid cause/reason.


  1. Please request HOTEL VOUCHER CREDIT by e-mail to info@angelodelarte.gr – Add short reason for cancellation

– Add reservation number if available

– Add reservation name

– Add arrival and departure date

– if available, provide dates for future visit (dates validation until October 2022)

2. Proceed with OFFICIAL cancellation if booked through Booking.com or Expedia/Hotels.com/Website



(Update:28-03-2020) valid for reservations with check-in date between 28 March 2020 and 30 April 2020 (including)

STANDARD RATE (Flexible)  Cancellation:

In case of a reservation with standard flexible policy, we will grant free cancellation IF our hotel is notified at least 72 hours BEFORE expected date of arrival. No payments are normally taken prior to arrival in case of standard rate bookings.


Without notification or proper cancellation, we will charge the full fee of the stay like usual.


Cancellation: (NO refund)

For reservations that are pre-paid and are forced to be cancelled due to circumstances, we are providing full value HOTEL VOUCHER CREDIT.

You will not lose any value of the amount that is already charged and you can stay with us again in a period of choice. Read the conditions for the credit in the table below.*In order to receive HOTEL VOUCHER CREDIT we kindly ask you to follow the procedure described above.


Without notification or proper cancellation, we will charge the full fee of the stay like usual.





– Hotel credit is a credit based on value in EUR/€ currency

– Hotel credit is exclusively applicable on DIRECT hotel reservations

– Credit non-refundable and not exchangeable for cash

– Credit is primarily for personal use, but also available to direct family members. (i.e. partner & child)

– Credit that is not fully utilized for a reservation will lose its excess value

– Credit does not apply on additional services that normally requires a surcharge (for example: Beverages, bikes etc.)



– New reservation must be placed within 1 year from initial stay-date. (New stay-date can also be for further periods)

– Credit can only be applied for 1 continuous stay.

– Minimum lenght of stay may apply for high demand dates

– If new stay dates have higher rates, additional payment may be required.


Due to the high amount of requests, processing e-mails might take longer than usual. We thank you for understanding.

We would like to inform you that the management of Angelo Del Arte Estate has prepared a Crisis Management Plan to limit the spread of coronavirus, and protect our staff, our partners, and our guests.

More specifically we are proceeding to the following measures:

  • Adoption of prevention and protection directives (based on the World Health Organization and the Greek Ministry of Health)
  • Provision of consumables (antibacterial hand sanitizers, masks, disposable gloves, etc.)
  • Disinfection of rooms and common areas
  • Frequent cleaning of communal areas
  • Develop a plan for action in the event of a coronavirus incident
  • Change of the cancellation policy (see below)
  • Breakfast will be served in the privscy of your room
  • Sparse sunbeds split in the two pools wide area

Realizing that we are going through a period of intense uncertainty, please do not hesitate to contact us for any questions you may have.

Moreover, please note that our team members are trained to handle situations that may occur at our hotels and we have confidence in their abilities. Our efforts are focused on providing you a safe and enjoyable stay at Angelo Del’ Arte Estate.

Angelo Del ‘Arte Estate will be operating as normal from 1st of May 2020, and with safety as our main priority and we will be taking every precaution in order for our guests to feel safe when staying or visiting out hotels.

Change of the cancellation policy

We have adapted our cancellation policy to offer you more flexible options in your bookings: Now you can make your booking on our Flexible rate and cancel free of charge 10 days before your arrival.

Thank you for your loyalty and preference to our beautiful hotel. We look forward to welcoming you again soon!

Stay safe but keep dreaming and keep making plans!

with warm regards

Angelo Del’ Arte Estate Team